Skip to main content
Once stores are operating, facilities and store operations teams handle work orders, vendors, maintenance SLAs, and compliance. Surfaice connects to facilities platforms such as ServiceChannel or FEXA, email, and internal trackers so Hugo (the in-app agent) can help route and summarize — not replace your CMMS (computerized maintenance management system). New here? Start with What is Surfaice?.

​
Work order triage

Typical patterns:
  • Classify incoming maintenance requests by urgency and trade
  • Route to the right vendor or internal owner
  • Escalate refrigeration, life-safety, or revenue-impacting issues faster
When email is connected (per user, per role), Hugo can draft responses or create structured summaries from landlord and vendor threads.

​
Vendor dispatch and SLA follow-up

​
Facilities compliance

Depending on workspace configuration:
  • Track certificate of insurance expirations
  • Monitor equipment lifecycle and preventive maintenance schedules
  • Summarize utility billing disputes for routing

​
Store opening handoff

Operations teams often inherit open items from construction. Connect Construction & closeout punch lists to opening checklists so nothing drops between PM and facilities.

​
Example prompts

Facilities teams often connect ServiceChannel (or similar CMMS) so Hugo can read work orders and locations under existing permissions. Skill names vary by workspace — check your Skills panel. Full catalog: Store development skills · Reporting skills