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Common area maintenance (CAM) reconciliation is one of the highest-volume lease admin workflows for retail tenants. Surfaice helps teams parse landlord statements, compare line items to lease-defined CAM terms, and surface exceptions worth pursuing. Hugo is the in-app agent that runs the review. New here? Start with What is Surfaice?.

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Typical process

1

Gather the package

Collect the landlord reconciliation statement, supporting invoices, and the governing lease CAM article (plus any amendments).
2

Run CAM review

Use the CAM reconciliation skill or ask Hugo to audit charges against lease exclusions and pro-rata share definitions.
3

Review exceptions

Focus on capital vs operating misclassification, non-reimbursable items, base-year errors, and pro-rata calculation mistakes.
4

Prepare landlord response

Export an exception summary with dollar impact and lease citations for your negotiation or audit file.

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What Surfaice checks

  • Charges outside lease-defined CAM pools
  • Capital expenditures booked as operating CAM
  • Pro-rata share and denominator errors
  • Base year or expense-stop adjustment mistakes
  • Year-over-year anomalies vs prior reconciliations
CAM outcomes depend on lease language and supporting documentation. Treat Surfaice output as a draft audit aid — not a substitute for your team’s judgment or outside counsel on disputed items.

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Email and document context

CAM letters and invoice packages often arrive by email. With a user-granted mailbox connection and appropriate exclusions, Hugo can tie reconciliation work to the correspondence thread without requiring manual forwarding. See Connectors and Permissions.

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Example prompts

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