> ## Documentation Index
> Fetch the complete documentation index at: https://docs.surfaice.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# CAM reconciliation

> Audit landlord CAM and operating expense charges against lease terms, identify exceptions, and prepare negotiation support.

Common area maintenance (**CAM**) reconciliation is one of the highest-volume lease admin workflows for retail tenants. Surfaice helps teams **parse landlord statements**, compare line items to lease-defined CAM terms, and surface exceptions worth pursuing.

**Hugo** is the in-app agent that runs the review. New here? Start with [What is Surfaice?](/concepts/what-is-surfaice).

## Typical process

<Steps>
  <Step title="Gather the package">
    Collect the landlord reconciliation statement, supporting invoices, and the governing lease CAM article (plus any amendments).
  </Step>

  <Step title="Run CAM review">
    Use the CAM reconciliation skill or ask Hugo to audit charges against lease exclusions and pro-rata share definitions.
  </Step>

  <Step title="Review exceptions">
    Focus on capital vs operating misclassification, non-reimbursable items, base-year errors, and pro-rata calculation mistakes.
  </Step>

  <Step title="Prepare landlord response">
    Export an exception summary with dollar impact and lease citations for your negotiation or audit file.
  </Step>
</Steps>

## What Surfaice checks

* Charges outside lease-defined CAM pools
* Capital expenditures booked as operating CAM
* Pro-rata share and denominator errors
* Base year or expense-stop adjustment mistakes
* Year-over-year anomalies vs prior reconciliations

<Warning>
  CAM outcomes depend on lease language and supporting documentation. Treat Surfaice output as a draft audit aid — not a substitute for your team's judgment or outside counsel on disputed items.
</Warning>

## Email and document context

CAM letters and invoice packages often arrive by email. With a user-granted mailbox connection and appropriate exclusions, Hugo can tie reconciliation work to the correspondence thread without requiring manual forwarding.

See [Connectors](/guides/connectors) and [Permissions](/concepts/permissions).

## Example prompts

```
Audit this CAM statement against our lease for store 2103. List any non-reimbursable line items with clause citations.

Compare 2024 vs 2025 CAM for this landlord — flag anything over 15% YoY without a clear lease basis.

Summarize open CAM exceptions across the portfolio for Q2 review.
```

## Related skills

| Skill                              | Use when                               |
| ---------------------------------- | -------------------------------------- |
| `cam-dispute-detector`             | CAM reconciliation or invoice received |
| `utility-passthrough-verification` | Utility charge audit                   |

Full catalog: [Lease & portfolio skills](/skills/lease-and-portfolio)

## Related

* [Lease administration](/use-cases/lease-administration)
* Marketing: [CAM Reconciliation Auditor](https://www.surfaice.pro/agent/cam-reconciliation)