> ## Documentation Index
> Fetch the complete documentation index at: https://docs.surfaice.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams & personas

> Where to start in Surfaice docs based on your role — lease admin, store development, construction, IT, or leadership.

<Note>
  **New here?** Prefer [Start by role](/guides/start-by-role) for a day-by-day path. This page is a map of use cases and skills once you know [what Surfaice is](/concepts/what-is-surfaice).
</Note>

Surfaice serves different teams across the same store lifecycle. Use this page to find the right starting point.

## Lease administration & property management

**You own:** abstractions, CAM, critical dates, landlord correspondence.

| Start here                                                | Why                                        |
| --------------------------------------------------------- | ------------------------------------------ |
| [Lease administration](/use-cases/lease-administration)   | Core abstraction and amendment workflows   |
| [CAM reconciliation](/use-cases/cam-reconciliation)       | Annual reconciliation and exception audits |
| [Portfolio & renewals](/use-cases/portfolio-and-renewals) | Notice deadlines and co-tenancy            |
| [Connectors](/guides/connectors)                          | Lucernex, SharePoint, Outlook setup        |

**Key skills:** `lease-abstraction`, `cam-dispute-detector`, `key-dates-digest`, `renewal-pipeline-tracker` — [full list](/skills/lease-and-portfolio)

## Real estate & site development

**You own:** site pipeline, deals, feasibility, portfolio strategy.

| Start here                                                | Why                                |
| --------------------------------------------------------- | ---------------------------------- |
| [Store development](/use-cases/store-development)         | Site intake through deal execution |
| [Portfolio & renewals](/use-cases/portfolio-and-renewals) | Renewal and exit decisions         |
| [Use cases overview](/use-cases/overview)                 | Full lifecycle map                 |

**Key skills:** `construction-pipeline`, `opportunities`, `deal-sheet-generation`, `site-survey` — [full list](/skills/store-development)

## Construction & store opening

**You own:** permits, GC coordination, budget, punch list, opening readiness.

| Start here                                                      | Why                             |
| --------------------------------------------------------------- | ------------------------------- |
| [Construction & closeout](/use-cases/construction-and-closeout) | Permits, COs, schedule, punch   |
| [Operations](/use-cases/operations)                             | Handoff to facilities           |
| [Chat with Hugo](/guides/chat-with-hugo)                        | Ad-hoc program status questions |

**Key skills:** `permits`, `projects-behind-schedule`, `punch-list-status`, `closeout` + **punch walk App** — [full list](/skills/store-development)

## Facilities & store operations

**You own:** work orders, vendors, SLAs, day-to-day maintenance.

| Start here                           | Why                                  |
| ------------------------------------ | ------------------------------------ |
| [Operations](/use-cases/operations)  | Triage, dispatch, compliance         |
| [Permissions](/concepts/permissions) | Who can connect email and CMMS tools |

**Key skills:** `contractors`, `contact-book`, `daily-briefing` + ServiceChannel connector

## IT, security, and compliance

**You own:** SSO, connector consent, data handling reviews, audit evidence.

| Start here                               | Why                                         |
| ---------------------------------------- | ------------------------------------------- |
| [Security overview](/security)           | Public posture + link to full security page |
| [Permissions](/concepts/permissions)     | Inheritance and role gates                  |
| [Data handling](/concepts/data-handling) | What persists vs ephemeral                  |
| [Sign in and SSO](/guides/sign-in)       | IdP and MFA                                 |

## Executives and program leaders

**You own:** portfolio risk, rollout velocity, cross-functional visibility.

| Start here                                                | Why                            |
| --------------------------------------------------------- | ------------------------------ |
| [Use cases overview](/use-cases/overview)                 | Lifecycle framing              |
| [What is Surfaice?](/concepts/what-is-surfaice)           | Product mental model           |
| [Portfolio & renewals](/use-cases/portfolio-and-renewals) | Renewal and risk concentration |

**Key skills:** `portfolio-triage`, `report-portfolio-overview`, `daily-briefing`, `financials` — [reporting skills](/skills/reporting)

<Note>
  Skill names and connectors vary by customer workspace. Your administrator controls which workflows are enabled for each role.
</Note>