> ## Documentation Index
> Fetch the complete documentation index at: https://docs.surfaice.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with Hugo

> How to ask Hugo questions across your workspace and connected systems.

**Hugo** is the Surfaice agent you chat with inside the application. Ask in natural language; Hugo uses the tools and connectors available in your workspace to investigate and draft work.

New here? Read [What is Surfaice?](/concepts/what-is-surfaice) first. **CAM** in the prompts below means common area maintenance.

## Good first prompts

* "Summarize critical dates for store 1842 this quarter."
* "Find the latest CAM reconciliation letter for this landlord."
* "Abstract this lease and list co-tenancy clauses with citations."
* "What changed in the SharePoint folder for project Riverside since last week?"

Be specific about the store, landlord, project, or document when you can. Vague prompts force more clarifying questions.

## How to work with answers

1. **Read citations and sources** — prefer answers that show where a fact came from.
2. **Correct mistakes in chat** — Hugo should learn from targeted corrections in the workspace.
3. **Save deliberately** — only promote drafts you intend to keep as durable workspace artifacts.
4. **Do not paste secrets unnecessarily** — use connected systems instead of pasting credentials or unrestricted PII into the prompt.

## UI walkthrough

When you open [agent.surfaice.pro](https://agent.surfaice.pro):

<Steps>
  <Step title="Workspace selector">
    Confirm you are in the correct customer workspace before asking about store numbers or leases.
  </Step>

  <Step title="Chat input">
    Type natural language or `/` for skill autocomplete. Be specific: store #, landlord, project, date range.
  </Step>

  <Step title="Skills panel">
    Browse skills by scope (built-in, company, workspace). Click a skill to start with its playbook loaded.
  </Step>

  <Step title="Citations and Preview">
    Answers may include source links. Maps, dashboards, and reports open in **Preview** — if Preview is empty after a long wait, see [Working with Hugo](/guides/working-with-hugo).
  </Step>

  <Step title="Apps (punch walk, document abstraction)">
    High-stakes workflows open structured **Apps** — guided UIs with checklists and review panes — prefer these over chat-only capture for field work. See [Apps & automations](/skills/apps-and-automations).
  </Step>
</Steps>

<Note>
  Annotated product screenshots will be added in a future docs release. Until then, use the steps above with your workspace admin on the first session.
</Note>

## What Hugo is not

Hugo is not a replacement for your lease admin system, DMS, or project tracker. It is an operator layer that investigates those systems and drafts work for human review.

## Related

* [Agent limitations](/concepts/hugo-limitations)
* [Working with Hugo](/guides/working-with-hugo)
* [Skills](/guides/skills)
* [Lease abstraction](/guides/lease-abstraction)
* [What is Surfaice?](/concepts/what-is-surfaice)