> ## Documentation Index
> Fetch the complete documentation index at: https://docs.surfaice.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Surfaice product use, access, and data.

## Product

<AccordionGroup>
  <Accordion title="What is Hugo?">
    Hugo is the Surfaice agent you interact with in chat. Surfaice is the product and company brand; Hugo is the operator inside your workspace. Start with [What is Surfaice?](/concepts/what-is-surfaice) if you are new.
  </Accordion>

  <Accordion title="What can I use Surfaice for?">
    Common workflows include lease abstraction, **CAM** (common area maintenance) reconciliation, critical-date monitoring, store-development program visibility, construction permit and change-order review, punch-list closeout, and facilities coordination. See [Use cases](/use-cases/overview) and [How skills work](/guides/skills).
  </Accordion>

  <Accordion title="What skills are available in my workspace?">
    Surfaice provisions skills from your organization's template — typically dozens of catalog skills for retail lease and store-development customers, plus platform skills like Automation Creator and Contact Book. Open the Skills panel in the app or browse the [Skills library](/skills) docs by domain. Not every skill in the docs appears in every workspace.
  </Accordion>

  <Accordion title="Does Surfaice replace Lucernex / SharePoint / Procore?">
    No. Surfaice is an AI layer over systems of record you already run (Lucernex is a common lease-admin example). It reads and drafts; those systems remain authoritative.
  </Accordion>

  <Accordion title="Can I use Surfaice on mobile?">
    Use the web application at [agent.surfaice.pro](https://agent.surfaice.pro) in a modern mobile browser. Native apps, if offered for your tenant, will be communicated by your Surfaice admin.
  </Accordion>

  <Accordion title="Why is Hugo slow or silent on big requests?">
    Portfolio maps, full-folder lease scans, and field punch walks can take 30 seconds to several minutes. See [Working with Hugo](/guides/working-with-hugo) and [Agent limitations](/concepts/hugo-limitations).
  </Accordion>

  <Accordion title="Why did Hugo put a punch item in the wrong section?">
    Freeform voice or text can map to the nearest trade category. Confirm the active section before logging, and review the report before distribution. See [Construction & closeout](/use-cases/construction-and-closeout) and [Apps & automations](/skills/apps-and-automations).
  </Accordion>
</AccordionGroup>

## Access and email

<AccordionGroup>
  <Accordion title="Why does Surfaice need inbox access?">
    Lease and construction work often lives in email — amendments, CAM letters, notices, and lien waivers arrive as attachments and may not be filed elsewhere. Abstraction and follow-up without that context is incomplete.
  </Accordion>

  <Accordion title="Can Surfaice read our CEO’s email?">
    No. Mailbox access is granted per user, by that user, and only for roles you enable. There is no tenant-wide mailbox access.
  </Accordion>

  <Accordion title="Can we limit Surfaice to property management only?">
    Yes — by role inside Surfaice and by scoping SharePoint sites and mailboxes you approve.
  </Accordion>

  <Accordion title="Can we block HR or legal topics?">
    Yes. Instance-wide exclusion lists by keyword, sender, and domain apply across email-touching skills.
  </Accordion>
</AccordionGroup>

## Data and compliance

<AccordionGroup>
  <Accordion title="Do you train on our data?">
    No. Not on our models, and not on our vendors’ models, under our commercial agreements.
  </Accordion>

  <Accordion title="Can we get audit logs?">
    Yes. Every agent request is logged and available to your team.
  </Accordion>

  <Accordion title="What happens if we revoke access?">
    Access stops. Your systems of record were never duplicated as a product default, so there is nothing to unwind there. Deletion of limited persisted Surfaice data follows your agreement.
  </Accordion>

  <Accordion title="Are you SOC 2 certified?">
    SOC 2 Type II is in progress via Vanta (observation period ahead of independent audit), expected Q3/Q4 2026. See the live status on [surfaice.pro/security](https://www.surfaice.pro/security).
  </Accordion>

  <Accordion title="Where can I read about Hugo's limits and audit logs?">
    See [Agent limitations](/concepts/hugo-limitations), [Audit trail](/concepts/audit-trail), and [Trust FAQ](/concepts/trust-faq).
  </Accordion>
</AccordionGroup>

## Troubleshooting

* [Working with Hugo](/guides/working-with-hugo) — scope, connectors, and review practices
* [Agent limitations](/concepts/hugo-limitations) — memory, corpus coverage, response time

## Still stuck?

See [Support](/support) or email the contacts listed there.